At Geteen, customer satisfaction is important to us. We stand behind the quality of our trailer hitches and towing products and offer a clear and fair return and exchange policy.
30-Day Free Returns and Exchanges
Customers may request a free return or exchange within 30 days of receiving the product.
To be eligible for a return or exchange:
- The product must be unused or in original condition
- The product must include original packaging and components
- Proof of purchase must be provided
If your product arrives damaged or defective, please contact us immediately so we can resolve the issue.
365-Day Exchange Policy
After the initial 30-day return period, we provide exchange services within 365 days from the purchase date.
During this period:
- Exchanges are available for eligible products
- Returns and refunds are not available
- Repair services are not provided
If a product issue occurs, we will assist you with an exchange according to our policy.
Non-Returnable Items
Certain items may not be eligible for return if:
- The product has been heavily used or modified
- The product is missing essential parts
- The return request is made after the eligible return period
How to Request a Return or Exchange
To initiate a return or exchange, please contact our support team and provide:
- Order number
- Description of the issue
- Photos of the product (if applicable)
Our team will provide further instructions for the return or exchange process.
Contact Us
For all return or exchange requests, please contact:
Email: [email protected]