At Geteen, we aim to ensure customer satisfaction with every purchase. This Refund Policy outlines the conditions under which refunds may be issued for products purchased through our website.
Please review this policy carefully before making a purchase.
30-Day Return and Refund Period
Customers may request a refund within 30 days of receiving the product.
To qualify for a refund:
- The product must be unused and in original condition
- The product must be returned with original packaging
- Proof of purchase must be provided
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund request.
Refund Processing
If your refund is approved, the refund will be processed to the original payment method used during the purchase.
Refund processing times may vary depending on your payment provider, but typically take 5–10 business days after approval.
Shipping fees, if applicable, may not be refundable unless the return is due to a product defect or shipping error.
Exchanges After 30 Days
After the initial 30-day refund period, refunds will no longer be available.
However, we provide exchange services for eligible products within 365 days of purchase.
During this exchange period:
- Customers may request a product replacement
- Refunds are not available
- Repair services are not provided
Non-Refundable Situations
Refunds may not be issued in the following situations:
- The product has been used, damaged, or modified
- The return request is made outside the eligible refund period
- The product is returned without necessary components or packaging
Each return request will be reviewed according to our policies.
Contact Us
If you have any questions regarding refunds or returns, please contact our support team at:
Email: [email protected]